Frequently Asked Questions

If your question is not answered below or you require further clarification, please contact us.
  • How much is admission into the Louvre?

    €15
    Access to the permanent collections and temporary exhibitions in both the Louvre and the Musée Eugène Delacroix.

    Admission is free the first Sunday of every month and on July 14. 

    Admission is also free to the permanent collection on Friday evenings after 6pm for those who are under 26 years old, regardless of nationality. Photo identification is required.

    From October to March: access to the permanent collections is free for all visitors on the first Sunday of each month.
    From April to September: no free admission on the first Sunday of each month.


    On Friday evenings from 6 p.m. to 9:45 p.m., admission to the permanent collections is free for under-26s regardless of nationality (upon presentation of ID).

  • During which holidays is the Louvre closed?

    The museum is closed on the following holidays: January 1st, May 1st and December 25th. For more information on opening hours, click here.

  • Where are the entrances located?

    There are four entrances to the Louvre: The Pyramid, the Galerie du Carrousel, located at 99 Rue de Rivoli, the Passage Richelieu located on Rue de Rivoli between place du Palais-Royal and the cour Napoléon, and the Porte des Lions located along the Seine River. You can enter without advance tickets or special passes through the Pyramid, the Porte des Lions and the Galerie du Carrousel, which leads to shops underneath the Pyramid. Advance tickets and membership passes, however, are required to enter through the Passage Richelieu. Please view entrances on the map below:

  • How can I best avoid lines at the Louvre?

    To avoid lines, it is encouraged to obtain a membership card or purchase tickets in advance to present upon entering. Visitors without tickets or passes can enter through the Galerie du Carrousel shopping area located underneath the museum where tickets can be purchased at ticket windows and machines as an alternative to entering through the Pyramid.

  • Is it necessary to reserve group visits?

    All groups of 7 people or more must reserve tickets in advance and enter through the Passage Richelieu or the Carrousel du Louvre. To prevent overcrowding, groups are limited to a maximum of 25 people. This allows the museum to properly accommodate all visitors throughout the day. The reservation fee for groups is 30€, which does not include individual admission fees or any guided tours. If a group does not have an advance reservation, the group leader should go though the Passage Richelieu entrance to the group reception desk to book the visit, acquire a tour guide sticker, and purchase the necessary tickets. For more information, please read questions regarding tours below.

  • What if I need to find an item lost at the museum?

    The Lost and Found is located at the Information Desk underneath the Pyramid. You may also contact the Lost and Found at +33(0)1.40.20.68.32.

  • Do group tours need to be reserved in advance?

    Guided tours for groups must be reserved at least 2 months ahead of time. On the day of arrival, a group must present a reservation pass upon entering through the Passage Richelieu or Carrousel, and proceed to the Group reception desk underneath the Pyramid. To reserve, please contact:

    Musée du Louvre
    Direction des publics
    Service vente et reservations
    Visites-conférences et ateliers
    75058 Paris Cedex 01
    France
    Tel.: + 33 (0)1.40.20.51.77
    Fax: + 33 (0)1.40.20.84.58

  • How can I order from the Louvre’s gift shop?

    Products from the gift shop can be purchased on the Louvre’s website. For more information, please click here.

  • How can I obtain the rights to use images of works of art from the Louvre’s permanent collection?

    Art Resource is the American affiliate to the RMN (Réunion des musées nationaux) that authorizes rights for use of images in various forms of media. To access images on their website, please visit www.artres.com. The RMN owns the rights to images of all works of art in museums in France. Images can also be ordered on their website at www.photo.rmn.fr.

  • How do I find information on a work of art and/or have it appraised?

    Unfortunately, AFL does not handle requests regarding evaluation of personal items. Please review a list of recommended organizations that are able to help with appraisal requests

    Telepraisal
    316 East 3rd Street
    New York, New York 10009
    Tel. 1-800-645-6002

    American Society of Appraisers
    P.O. Box 17625
    Washington, D.C. 20041
    Tel. (703) 742-8471; 1 (800) ASA-VALU

    Appraisers Association of America
    386 Park Avenue South
    New York, New York 10016
    Tel. (212) 940-8590
    Fax: (212) 940-6484
    Email: adaa@artdealers.org
    www.appraisersassoc.org.

  • How can I find more information on a specific work of art at the Louvre on the Louvre’s website?

    There are several on-line databases accessible on the Louvre’s website. Atlas allows visitors to look up information on most of the 35,000 works of art at the Louvre. There is also an online inventory of the Department of Prints and Drawings (available in French only).  For a full list of on-line databases accessible from the Louvre's website, click here.

  • How can I arrange an event at the Louvre?

    The Louvre is a beautiful setting for a private event. To organize a corporate event, please contact Astrid Larson at alarson@aflouvre.org or (917) 717 5033.

    For more information regarding visiting the Louvre, please consult the Louvre’s website at http://www.louvre.fr/en/homepage or consult the Activities and Tours web page.

    You may also call the Information Desk at +33 (0)1.40.20.53.17.

  • How can I purchase tickets in advance?

    Advanced tickets may be purchased at any of the below websites. 

    FNAC (tickets for the permanent collections and exhibitions, auditorium events, lectures and symposia, workshops)
    TicketWeb (permanent collections and exhibitions)
    Ticketnet (permanent collections and exhibitions)

  • How accessible is the Louvre for disabled visitors?

    The Louvre provides free admission with no wait through all entrances to disabled visitors and a guest or helper. Through all entrances (with the exception of the Passage Richelieu), elevators are available to take disabled visitors down to the reception area under the Pyramid. In exchange for a piece of identification at the information desk, you can borrow wheelchairs and other necessary equipment. Handicap access guides and Museum maps are also available at the information desk beneath the Pyramid. For more information on accessibility for disabled visitors, please click here.

  • Does the museum allow photography?

    Photography is forbidden with flash throughout the entire museum.

  • Does the museum provide guided tours?

    Guided tours of the museum’s collections are offered daily according to theme, including general, historical and monographic. Tours are available in French, English, Spanish, German, Italian, Portuguese, Russian and French sign language and last for 90 minutes. Fees range from 4€ to 9€ per person. Audio guides are also available and can be picked up for 5€ in exchange for a piece of identification at the Rental desk underneath the Pyramid.

  • What are the opening hours of the Louvre?

    The museum is open every day except on Tuesday.

    Opening hours are 9am – 6pm on Monday, Thursday, Saturday and Sunday.

    Opening hours are 9am – 9:45pm on Wednesday and Friday.

  • How can I get permission to draw or paint in the museum’s galleries?

    To obtain permission, contact Isabelle Vieilleville at isabelle.vieilleville@louvre.fr or at +33 (0)1.40.20.68.37.

  • Privacy Policy

    At American Friends of the Louvre (“AFL”), we understand that privacy is important, and we are strongly committed to protecting the privacy of our donors and visitors to our website. The following information is designed to help you better understand the information we gather from our website and through our services, how we handle the information once we gather it, whether we disclose it to anyone, and the choices you have regarding our use of, and your ability to correct, the information. Please note that this Privacy Policy applies only to the www.aflouvre.org website and not to other companies’ or organizations’ sites to which we link. By visiting this website, you are accepting the practices described in this Privacy Policy.

    Information Collection and Use
    Our primary goals in collecting personal information are to provide you with a smooth, efficient, and customized experience, to send you information upon your request, and to thank you for your support of the causes we support.

    Aggregate Data
    In general, we automatically gather certain usage information, such as the number and frequency of visitors to this website. This information may include which URL you just came from, which URL you next go to, what browser you are using, and your IP address. We use such data only in the aggregate.

    Personally Identifiable Information
    If you volunteer to make a donation, we will request certain personally identifiable information about you, such as your name, address, phone number, e-mail address and credit/debit card number. We seek such information to facilitate your donations and communicate with you about them. In addition, we may use the information you provide to contact you and deliver information to you, such as through e-mail updates, to improve our marketing and promotional efforts, to analyze website usage, improve our content and product offerings, and customize our website’s content, layout and services.

    Unless you specify that a gift be “anonymous” or otherwise request that your name not be listed, we list the names of donors who give $1000 and up in some brochures and benefit programs to recognize the generosity of those who have given to our cause. We do not sell our donor lists to anyone, nor do we include them in any direct mail solicitations.

    We may use internal service providers to facilitate our services, and therefore, may provide some of your personally identifiable information directly to them. In addition, we employ other companies and individuals to perform functions on our behalf, such as sending postal mail and e-mail, removing repetitive information from donor lists, analyzing data, processing credit card payments and providing customer service. These companies and individuals have access to personal information needed to perform their functions, but may not use it for any other purpose.

    Cookies
    “Cookies” are small files placed on your hard drive; each web website can send its own cookie to your browser if your browser preferences allow it. You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is set. (Each browser is different, so check the “Help” menu of your browser to learn how to change your cookie preferences.) You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on our website, and you may be required to re-enter your password more frequently during a session. In addition, a number of companies offer utilities designed to help you visit web sites anonymously.

    Cookies help us to provide customized services and information that is targeted to your interests. We use cookies to tell us how and when pages in our website are visited, what our users’ technology preferences are (such as what type of video player they use) and whether our website is functioning properly.

    If you donate on our website, we will save your e-mail in a cookie. At your request, we may also save your credit card number, which would then be held in a secure part of the website.

    Additionally, you may encounter cookies or other similar devices on our website that are placed by third parties. We do not control the use of cookies by third parties.

    Security
    We care about the security of your transactions and use standard industry practices to safeguard your credit card information. We use high-grade encryption to communicate with your browser software, which guards against interception of the credit card information you give us, including a secure sockets layer (SSL) certificate from VeriSign®. We also employ several different security techniques to protect your personally identifiable information from unauthorized access by users inside and outside the organization. You should be aware, however, that “perfect security” does not exist on the Internet; third parties may unlawfully intercept or access transmissions or private communications. You should not expect that your personally identifiable information will remain private.

    Sharing Information
    As a matter of policy, we will not sell, share or rent information about you in ways different from what is disclosed in this statement. However, we may be forced to disclose information to the government or third parties under certain circumstances. We cooperate with law enforcement inquiries, as well as other third parties, to enforce laws such as those regarding intellectual property rights, fraud and other personal rights. We can (and you authorize us to) disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringement or other activity that is illegal or may expose us or you to liability.

    Policy Towards Children
    We are concerned about the safety and privacy of children who use the Internet. Although we encourage children to learn more about our organization and opportunities to serve their communities, we encourage that this be done with parental supervision. Consistent with the Children’s Online Privacy Protection Act of 1998 (“COPPA”), we will never knowingly request personally identifiable information from anyone under the age of 13 without prior verifiable parental consent. If we become aware that a child under 13 has otherwise provided us with personally identifiable information without verifiable parental consent, we will use our best efforts to remove such information from our files. If a parent or guardian becomes aware that his or her child has provided us with personally identifiable information without verifiable parental consent, he or she should contact Ashley Williams at awilliams@aflouvre.org.

    Other Information Collectors
    Except as otherwise expressly included in this Privacy Policy, this document addresses the use and disclosure of information that we collect from you. To the extent that you disclose your information to others, different rules may apply to their use or disclosure of such information. We do not control the privacy policies of others. We encourage you to ask questions before you disclose your personal information to others.

    Accessing Your Information
    We work to process and maintain accurately the information that you share with us. If you have donated to us, you are invited to contact Ashley Williams at awilliams@aflouvre.org and let us know of any errors or changes.

    Privacy Policy Changes
    We may, from time to time, make changes to this policy, based on your comments and our need to reflect accurately our data collection and disclosure practices. If we make any substantial changes in the way we use your personal information, we will notify you by posting a prominent announcement on our website.

    Governing Law
    You agree that your use of this website, this Privacy policy and any disputes relating thereto shall be governed in all respects by the laws of the State of New York. Any dispute relating to this Privacy Policy shall be resolved solely in the state or federal courts located in Manhattan, New York.

    Thank you for visiting our website. Please contact us at awilliams@aflouvre.org if you have any questions about our website or our Privacy Policy.

    © 2011 American Friends of the Louvre